Rahmath Tea - Return Policy

At Rahmath Tea, we are committed to providing our customers with the highest quality tea products. If you are not completely satisfied with your purchase, our return policy ensures a hassle-free resolution.

Eligibility for Returns

1. Products must be returned within 7 days of the delivery date.

2. Items must be in their original, unopened, and sealed packaging.

3. Proof of purchase (e.g., receipt or order confirmation) is required.

Non-Returnable Items

1. Opened, used, or tampered products.

2. Items purchased on clearance or marked as "final sale."

3. Products damaged due to misuse or improper storage.

Return Process

1. Contact our customer service team at customerservice@rahmathtea.com to initiate the return process.

2. Provide details of your purchase, including the order number and reason for the return.

3. Ship the product back to our return address provided by the customer service team.

   • Customers are responsible for return shipping costs unless the product is defective or an error occurred on our part.

Refunds

1. Refunds will be processed within 5-7 business days after the returned product is received and inspected.

2. Refunds will be issued to the original payment method.

3. Shipping charges are non-refundable unless the return is due to a product defect or our error.

Exchanges

1. If you wish to exchange a product, follow the return process and place a new order for the desired item.

Damaged or Defective Products

If you receive a damaged or defective product, please contact us within 48 hours of delivery. We will replace the item or issue a full refund, including shipping costs.

For any questions or assistance, feel free to reach out to us at info@rahmathtea.com or customerservice@rahmathtea.com. Thank you for choosing Rahmath Tea!